2020 IALA Spring Conference

April 8, 2020

Holiday Inn & Suites Jordan Creek, West Des Moines

Target Audience: Nurses, Directors, Administrators, Activity Directors, Department Managers, Universal Workers &/or CNAs.

Amber Shupe

Buena Vista Medical Center

Amber Shupe, RN-BC, BSN, MSN, services as a Nurse Leader and Trainer for Hope Harbor, the behavioral health unit of Buena Vista Regional Medical Center in Storm Lake, IA. Amber has a master’s degree in Nursing Education as well as board certification in Psychiatric and Mental Health Nursing. She actively contributes to the enhancement of mental health training and collaboration and helps care givers with problem solving skills to common conditions and issues caused by mental illness and behavioral challenges.

Topic: Education and Interventions for Mental Health and Dementia Patients

Desi Payne

CDNE, Inc.

Desi Payne, B.A., Professional Speaker, loves to motivate employees by helping them adjust their attitudes to create a positive work environment. Desi has over 30 years of experience as a patient advocate, customer
service trainer, entrepreneur, performer, and
international speaker.

Desi has worked in healthcare for over 25 years and understands the importance of valuing healthcare workers and patients. She is a John Maxwell Team Member and has shared the stage and traveled with John Maxwell, who is considered the number one leadership expert in the world. She recently took part in the world’s largest Barnes and Noble book signing in Columbus, Ohio with her new book, Do You Work with the Living Dead? which was recently published. Desi is known as the “The
Attitude Adjuster.”

Topics: Do You Work with the Living Dead? and The Magic of Connecting